Order refund

Dear customers,

In the event of a problem, you can contactinitiate a claim. Please fill in the form below completely. We will contact you within 24 hours.

Before starting the reimbursement form on our site, please prepare the following items:

  1. Identification
  2. Cell phone
  3. Your IBAN
Blank Form (#3)

You must provide us with valid identification

Front and back, photographed with your phone (scans not accepted)4 corners of the card visible, your fingers must not obscure the writing, no reflection (no flash) and good quality

You must provide us with a selfie of yourself and a selfie of you holding your ID.

Your face must be fully visible, and your ID must be fully visible and in good quality.

You must provide us with the latest Éléments

Contact us

To contact us, please use the live chat at the bottom right of your screen.